Frequently Asked Questions
Everything you need to know about your audio gear and orders.
How do you ensure turntables are shipped safely?
We use specialized, heavy-duty double-boxing and custom foam inserts for all turntable shipments to ensure your delicate high-fidelity equipment arrives in perfect condition.
What is your return policy for opened electronics?
We offer a 30-day return window. Please note that opened phono cartridges and styli are non-returnable due to their delicate nature, while other electronics may be subject to a restocking fee if not in original condition.
Do you offer international shipping for high-end speakers?
Yes, we ship worldwide via DHL and FedEx. Please be aware that international customers are responsible for any local import duties, taxes, and specialized voltage requirements for their region.
How can I track my order?
Once your gear leaves our warehouse, you will receive an automated email with a tracking number. You can also view your order status by logging into your Turntable Lab account.
Are the products sold on your site covered by a warranty?
All new equipment sold on TurntableLab.com includes a full manufacturer's warranty. We are authorized dealers for every brand we carry, ensuring you receive authentic products and support.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer financing options through Affirm for qualifying high-ticket audio setups.